Returns & Cancellations Policy

Unopened Balloon Packages

We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original, intact packaging. Proof of purchase is required.

Opened Packages & Inflated Balloons

We do not accept returns for change of mind on opened packages or balloons that have been used or inflated.

Custom Balloons

Custom balloon orders cannot be canceled due to a change of mind once production has begun.

Incorrect or Potentially Defective Products

If you receive an incorrect or potentially defective product, please contact us with your order number and clear photos of the product and its packaging.

Please keep the product and packaging while we review your request and determine the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Pink Peony will cover return shipping costs when a return is required due to our error or a confirmed product defect.

How to Request a Return or Report an Issue

To request a return or report an issue, please contact us through our website.